Account, settings, privacy, and permissions
Manage sign-in, recording choices, app permissions, privacy, and account controls.
Your Trackd account
Open Settings
Your sign-in state and account actions appear near the top.
Sign in when needed
An account is needed for cloud backup and cloud sharing.
Check the email or sign-in method
Make sure you are using the same account that owns your cloud sessions.
Save copies before account deletion
Deleting the account permanently removes your profile and Trackd Cloud Backup data.
Cancel billing separately
Account deletion does not cancel an App Store subscription. Cancel it separately in Apple’s subscription settings.
Find your app version
Open Settings inside Trackd and scroll to About → Version. When asking for help, include the version if requested, your iPhone model, the exact message and which action you were trying. Screen labels may differ in older app versions.
Find instructions or ask for help
Trackd 1.4.0 includes Guides and Help in the app's Settings.
Open Guides
In Trackd Settings, choose Guides to browse the Help Center without leaving the app. Close the guide browser when you want to return.
Open Help
Choose Help in Trackd Settings to ask a question in Ask Trackd. Include the mode, the action you tried and the exact message if something failed.
Contact a person when needed
Use Contact a person in Help if the answer does not resolve the problem. Keep your original recording while troubleshooting; do not delete it as a recovery step.
Useful recording settings
| Setting | What it changes |
|---|---|
| Capture Quality | Quality used for new recordings |
| Export Quality | Quality and file size used for finished exports |
| Show Recording Walkthrough Again | Replays the tips on the Record screen |
| Cloud storage | Shows the backup option and available space for the signed-in account |
| Mount | Shows connection, battery, and customer update options when available |
What each permission does
Camera and microphone access are separate from Photos access. Photos is used to save a finished export, so enabling it does not fix a missing camera preview. A permission problem can be narrowed down to the action that fails.
Open iPhone Settings
Scroll to Apps, choose Trackd, and open its permissions.
Turn on what you need
Return to Trackd after changing a permission.
Try the action again
Reopen Record, pairing, or export so the app can refresh.
| Permission | Why Trackd asks |
|---|---|
| Camera | Required to show the preview and record video |
| Microphone | Required to record sound |
| Photos | Needed when you choose Save to Photos |
| Bluetooth | Needed to find and control the Trackd Mount |
| Local Network | Needed for a direct Broadcast Remote connection, calibration, and controls |
| Motion | Needed to check that the mounted iPhone moves when the Mount moves |
| Notifications | Optional alerts for work such as backup or sharing progress |
Privacy basics
- Ask the venue, team, and participants before recording or live streaming.
- Treat viewer links as private information and send them only to intended people.
- Remove local, cloud, and exported copies you no longer need.
- Use the account privacy and deletion controls shown in Settings for account requests.
Privacy and diagnostics controls
From 1 October 2026, images selected from diagnostic uploads or contributed recordings for internal review, labeling, model analysis, training or evaluation must use separate copies with faces blurred and checked before use. Unchecked images cannot be used. Originals can still contain identifiable people and stay private and access-restricted; your recordings and upload choices are unchanged. Face blurring does not guarantee anonymity: clothing, names and context may still identify someone.
| Control or service | What it does |
|---|---|
| Automatic analytics and diagnostics | After onboarding acceptance, product analytics, diagnostic traces and sampled frame sheets are automatic. Trackd 2.0.0 also collects continuous phone-motion history, synchronized recording/tracking logs and manifests, goal/corner/home/coverage setup photos and sparse ultrawide input samples. There is no separate off switch for traces or sampled images. These are service behaviours, not toggle rows in Settings. |
| Improvement Sharing | An optional control in Settings → Privacy & Diagnostics, called Training Footage Sharing in older versions. Confirming it permits full-video sharing for recordings started afterwards; it does not opt older recordings in. Turning it off stops future full-video sharing for review and training, but does not disable automatic diagnostics or your separate cloud and live features. |
| Upload over Wi-Fi only | In Settings → Privacy & Diagnostics, turn this on to make cloud-backup, diagnostic-file and improvement-sharing uploads wait for Wi-Fi. With it off, those uploads may use cellular data. This changes the upload network; it is not an opt-out from diagnostics and does not make all app traffic Wi-Fi-only. |
How many diagnostic frames are sampled?
The released app uses a tapered sampling schedule, not a six-frame limit. It samples the camera frames supplied to on-device vision and tracking, reduces their size, and groups them into image sheets of up to 60 frames. Capture is best effort, so interruptions or device load can result in fewer frames.
- A 90-minute recording can produce about 1,950 sampled frames; the maximum 3.5-hour recording can produce about 2,760.
- Diagnostic frame sheets and compact traces contain no recording audio. Complete videos shared through optional features may include audio.
- Diagnostic images and tracking traces do not expire automatically. You can contact Trackd or use account deletion to request deletion; turning off Improvement Sharing is not a request to erase material already held.
| Time into a recording | Target interval |
|---|---|
| First 10 minutes | One frame every second |
| 10–30 minutes | One frame every 2 seconds |
| 30–70 minutes | One frame every 4 seconds |
| 70–150 minutes | One frame every 8 seconds |
| After 150 minutes | One frame every 10 seconds |
Choose notification types
- Training Reminders: reminders to record sessions.
- Competition Updates: leaderboard changes and challenge reminders.
- Promotions & News: special offers and new-feature updates.