Shipping, returns, refunds, and warranty

Trackd offers free standard shipping throughout Australia and to the supported international destinations currently available at checkout: Canada, China, Italy, Japan, Malaysia, New Zealand, Singapore, Spain, Switzerland, the United Kingdom, and the United States.

If checkout does not offer shipping to your address, we are not currently able to accept the order for that destination. Contact us before ordering if you would like to check availability.

"Free shipping" means Trackd does not charge a delivery fee at checkout for eligible orders. It does not cover import duties, taxes, customs charges, or local handling fees, which may apply depending on the destination country unless they are clearly included at checkout (see Customs, duties, and taxes below).

Trackd products are held in stock and normally processed within two business days once payment clears. Trackd will email tracking details to the address used at checkout once your order leaves the warehouse.

Orders are currently shipping from available stock. Processing timing is an estimate and can change with stock levels, quality control, logistics, and regional fulfilment.

For Australia, allow up to two business days for processing plus an estimated two to six business days in transit. The typical estimated arrival range is approximately four to eight business days after ordering.

For supported international destinations, allow up to two business days for processing plus an estimated five to ten business days in transit. The typical estimated arrival range is approximately seven to twelve business days after ordering.

Shopify combines fulfilment and transit time to show the best estimated arrival date range for your order at checkout. It is not a guaranteed delivery date. Weekends, public holidays, carrier disruptions, severe weather, customs clearance, remote-area service, local postal conditions, and peak periods can affect delivery.

If your order appears delayed, contact trackd@trackdsport.com with your order number and we will follow it up with the carrier.

For international orders, import duties, taxes, and customs or handling fees may be charged by the destination country. Unless these are clearly shown as included at checkout, they are the responsibility of the customer and are not included in the product price or refundable by Trackd.

Customs processing can also add delays that are outside Trackd's control. We are not able to influence or predict customs clearance times.

Please check your delivery details carefully at checkout. If an order cannot be delivered or is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange redelivery. Any additional shipping cost to redeliver is payable by the customer.

If a delivery fails because it was refused, or was not collected within the carrier's holding period, and the parcel is returned to us, we will contact you to arrange redelivery at an additional cost that covers our shipping of your unit, or process a refund of the product price (excluding any non-recoverable shipping or customs costs) where a refund is appropriate.

If you need to change your shipping address before dispatch, email us as soon as possible with your order number and the updated address. Address changes may not be possible once an order has entered dispatch or fulfilment.

When your order arrives, please inspect it as soon as possible. If anything is damaged, faulty, incorrect, or not working as expected, contact us within 72 hours of delivery with photos or video so we can help and, where needed, lodge any carrier claim in time. Reporting within this window does not limit your rights for faults that appear later.

Before returning any item, contact Trackd at trackd@trackdsport.com with your order number, the item you want help with, and photos or video if the item is damaged, faulty, or incorrect.

Do not send any product back until Trackd has confirmed the next step. If a return is required, we will provide instructions and, where appropriate, help you arrange the return. Items sent back without prior confirmation may not be accepted, and we cannot take responsibility for them.

Trackd does not offer refunds or returns for change of mind. This includes finding a product cheaper elsewhere, deciding you no longer need the product, ordering the wrong item, or expecting a different result where the product is operating as described.

This does not affect any rights you have under applicable consumer laws, including any statutory cooling-off or cancellation right that applies to online orders in your country. If you believe such a right applies to your order, contact us and we will process your request in line with the applicable law. Where a statutory cooling-off cancellation applies, the item must be returned unused and in resaleable condition, and the cost of return shipping is payable by the customer.

The Trackd Mount and Trackd app are designed for compatible devices and supported operating systems described on the relevant product page. Please check compatibility before ordering.

Tracking and recorded-footage results can vary with phone hardware and software, subject movement, lighting, distance, camera placement, surroundings, connectivity, app settings, and correct setup. Product demonstrations show intended use and do not guarantee a particular tracking accuracy, recording outcome, sporting result, or improvement in performance. This does not affect your rights if a product is faulty, unsafe, does not match its description, or otherwise fails a consumer guarantee.

If you receive an item that is faulty, damaged, or not what you ordered, contact us as soon as possible so we can assess the issue and arrange the appropriate remedy.

Depending on the issue, the remedy may include troubleshooting, repair, replacement, refund, or another solution required by law. Many issues with a motorised device are setup-related and can be resolved without a return, so we may ask you to try some troubleshooting steps first.

Return shipping. Contact us before arranging shipping. For an item that can be easily posted or returned, we may ask you to pay reasonable tracked return postage initially. If assessment confirms a failure covered by applicable consumer guarantees, Trackd will reimburse reasonable return costs. Where appropriate, the Trackd team may instead provide a prepaid return label, arrange carrier collection, or otherwise help you return the item. If we provide a return method, please use that method unless we agree otherwise.

Returns may not be required. Where an item is confirmed faulty and returning it would be impractical or the shipping cost would be disproportionate, Trackd may, at its discretion, provide a refund or replacement without requiring the item to be returned.

Assessment. Trackd may need to inspect the product before confirming the final remedy, and will do so promptly. Where inspection shows there is no fault, or that the issue was caused by misuse, accident, impact, water exposure, unauthorised modification, normal wear and tear, or use outside the product instructions, Trackd may decline the remedy and return the item to you, with return shipping at your cost.

Trackd products are held in stock and dispatched once payment clears. You may request cancellation of an order before it is dispatched by emailing trackd@trackdsport.com with your order number. We will cancel and refund in full where the order has not yet left our warehouse.

Once an order has dispatched, cancellation is treated as change of mind and is not accepted, except where the item is faulty, damaged, or incorrect (in which case the process above applies) or where a statutory cooling-off right applies to your order.

Where a refund is approved, it will usually be issued to the original payment method. Bank, card, or payment provider processing times can vary.

For minor issues, a refund may be processed after the returned item is received and assessed, unless the issue can be resolved without requiring the item to be returned. Where you are entitled to a refund for a major failure, we will not delay it behind an unnecessary inspection.

For any claim, please provide your order number or a receipt so we can locate your order. We may request the original packaging to help with a return, but it is not a condition of a valid consumer-guarantee claim.

The Trackd Mount includes a voluntary 12-month limited warranty against manufacturing faults from the date of delivery. This voluntary warranty applies to the Trackd Mount only and does not extend to the tripod or umbrella.

The tripod and umbrella, like all products we supply, remain covered by any rights that cannot be excluded under applicable consumer laws. This voluntary warranty is provided in addition to, and does not limit, those rights.

The voluntary warranty does not cover damage caused by misuse, accidents, impact, water exposure, unauthorised modification, normal wear and tear, or use outside the product instructions.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee or remedy that cannot be excluded under applicable laws, including the Australian Consumer Law and equivalent protections in New Zealand, the United Kingdom, the United States, and other regions we ship to. Where an item has a major failure, you may be entitled to choose between a refund or a replacement.

Orders placed through Trackd's website, Shopify checkout, TikTok Shop, Instagram, or another connected sales channel are handled under the same return and refund principles set out in this policy, unless a channel-specific law or platform rule requires otherwise.