Shipping, returns, refunds, and warranty

Try Trackd in your own setup. If it is not right for you, request a return within 30 days of delivery for a refund of the product price you paid.

You can unpack and reasonably test the product. For a change-of-mind return, send it back in its original packaging with all included accessories and parts, without damage caused by misuse, accidents or neglect. If you bought a Complete Kit, return the complete kit.

You will need your order number or another proof of purchase. These conditions apply to our voluntary change-of-mind guarantee, not to your rights for faulty, damaged or incorrectly supplied products.

Email trackd@trackdsport.com with your order number and the item you want to return. Please contact us before sending anything back. We will send the return address and instructions; do not use a sender address from your parcel unless we confirm it.

Request your change-of-mind return within 30 days of delivery, then send it within 14 days of receiving our return instructions. Keep your tracking number and postage receipt.

You arrange and pay for tracked return postage for a change-of-mind return. There is no restocking fee and we do not deduct the cost of the original free standard shipping from your refund. Any separately purchased express or special delivery charge is not refunded for change of mind after dispatch.

Once we receive your change-of-mind return and confirm it meets the conditions above, we issue the refund to your original payment method within 5 to 10 business days. Your bank, card or payment provider may take a few extra days to show it.

The refund is the product price actually paid, after any discount. This timing does not limit your consumer-guarantee rights or allow us to delay a remedy unnecessarily.

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email trackd@trackdsport.com as soon as possible with your order number and a photo or video if available. We will assess the issue and arrange the remedy you are entitled to at no cost to you.

For a major failure under the Australian Consumer Law, you can choose a refund or replacement. For a minor failure, we may repair the item free of charge within a reasonable time. If we cannot do so, you may be entitled to a refund, replacement or another remedy. You may also have rights to compensation.

Contact us for return instructions. We may provide a prepaid return label or ask you to arrange postage. If we confirm a fault, damage or incorrect supply, we reimburse reasonable return postage you have paid. Keep your postage receipt.

Consumer-guarantee claims are not limited to 30 days and do not require original packaging. Our change-of-mind conditions and voluntary warranty do not exclude, restrict or replace your rights under the Australian Consumer Law.

The Trackd Mount and Trackd app are designed for compatible devices and supported operating systems described on the relevant product page. Please check compatibility before ordering.

Tracking and recorded-footage results can vary with phone hardware and software, subject movement, lighting, distance, camera placement, surroundings, connectivity, app settings, and correct setup. Product demonstrations show intended use and do not guarantee a particular tracking accuracy, recording outcome, sporting result, or improvement in performance. This does not affect your rights if a product is faulty, unsafe, does not match its description, or otherwise fails a consumer guarantee.

You can request cancellation before dispatch by emailing trackd@trackdsport.com with your order number. If the order has not left our warehouse, we cancel it and refund you in full.

If your order has already been dispatched, you can use the 30-day money-back guarantee above. Your rights for faulty, damaged or incorrect items remain separate.

The Trackd Mount includes a voluntary 12-month warranty against manufacturing faults from the date of delivery. This voluntary warranty applies to the Trackd Mount only and does not extend to the tripod or umbrella.

The tripod and umbrella, like all products we supply, remain covered by any rights that cannot be excluded under applicable consumer laws. This voluntary warranty is provided in addition to, and does not limit, those rights.

The voluntary warranty does not cover damage caused by misuse, accidents, impact, water exposure, unauthorised modification, normal wear and tear, or use outside the product instructions.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee or remedy that cannot be excluded under applicable laws, including the Australian Consumer Law and equivalent protections in New Zealand, the United Kingdom, the United States, and other regions we ship to. Where an item has a major failure, you may be entitled to choose between a refund or a replacement.

Orders placed through Trackd's website, Shopify checkout, TikTok Shop, Instagram, or another connected sales channel are handled under the same return and refund principles set out in this policy, unless a channel-specific law or platform rule requires otherwise.